tracekey at the CIEF – a Fair Review

tracekey had a virtual booth at the CIEF 2020

Digitalization is – particularly now – an important element in ensuring that international working life can continue “normally” despite the global pandemic. For this reason, virtual trade fairs and events will be organized more frequently this year. The big advantage: it doesn’t matter where in the world a trade show takes place, the virtual route […]

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Visit us at the CIEF

This year’s China Innovation and Entrepreneur Fair (CIEF) is not only taking place as a face-to-face event in Guangzhou, but […]

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Update: Serialization in Russia

Since 1st July 2020, Russian Federal Law No. 425-FZ (Decree No. 1556) must be officially implemented by pharmaceutical manufacturers. Shortly before the deadline, the pharmaceutical industry tried to obtain a postponement. The new legislation, which will gradually be extended to include clothing, tobacco, and perfume, among others, is intended to prevent counterfeit medicines and black-market […]

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WBDL – What is the status?

WBDL sind Wettbewerbsvorteil bei den kommenden Tendern.

Although the purchasing associations of hospitals now classify the consolidated shipment data delivery (German: WBDL) as a quality criterion for the pharmaceutical companies, many manufacturers do not yet offer a shipment data service for hospitals. There are currently no official figures. According to our own estimates,  about 13 pharmaceutical companies currently offer the delivery of […]

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Customer Success at tracekey means teamwork!

Why we work as a Team at Customer Success

First, it was COVID-19 that sent the support staff on short-time work or unexpected vacation, now it’s the summer holidays that can drastically reduce the number of employees. Especially in companies, which work project-related, this can become a problem for customers. That´s why we work as a team. The production of the five new batches […]

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How customer success is made a reality at tracekey

Das tracekey Customer Success Team

The Customer Success Team is one of the most important teams in our company, because as a provider of a SaaS solution cooperation with our customers is essential. Our Customer Success Team meets the daily challenges that arise with a great deal of commitment, heart, and competence. At tracekey, our Customer Success Team (CS Team) […]

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