Customer Success at tracekey means teamwork!

Why we work as a Team at Customer Success

First, it was COVID-19 that sent the support staff on short-time work or unexpected vacation, now it’s the summer holidays that can drastically reduce the number of employees. Especially in companies, which work project-related, this can become a problem for customers. That´s why we work as a team. The production of the five new batches […]

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How customer success is made a reality at tracekey

Das tracekey Customer Success Team

The Customer Success Team is one of the most important teams in our company, because as a provider of a SaaS solution cooperation with our customers is essential. Our Customer Success Team meets the daily challenges that arise with a great deal of commitment, heart, and competence. At tracekey, our Customer Success Team (CS Team) […]

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We´re Part of the Microsoft for Startups Program

Lately, we have been incorporated into the two-year Microsoft Startup Program. We are very happy about the opportunity to benefit from the many advantages of the program. Microsoft for Startups is a comprehensive program that delivers the technology, go-to-market, and community benefits needed to catalyze startup success. The program helps B2B startups from more than […]

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HospitalExpress: Fast solution for difficult times

It is not possible to predict today when the Corona crisis will come to an end. Particularly in the hospital sector, the crisis means a high additional workload for all employees. To counteract the lack of time and personnel, we have developed an express version of our HospitalDirect service, which relieves hospitals of at least […]

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Agio relies on tracekey to meet Russian requirements

Another customer relies on our solution to meet Russian serialization requirements on time. The Indian company Agio Pharmaceuticals Ltd. is now part of the tracekey network. We are very pleased to announce our cooperation with Agio Pharmaceuticals Ltd. Agio is a global pharmaceutical manufacturer and is active in the Russian market, among others. With Agio, […]

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Corona quarantine? Preparations completed

Corona not only intervenes in social life but of course also gradually affects our daily work processes. This week we have prepared everything in case of quarantine or similar steps as in Italy. In addition to the classic measures that we have been following for some time, such as consistently adhering to the hygiene recommendations […]

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Digital Twin: Webinar 12th March 2020

In cooperation with the DECHEMA we are going to host a webinar regarding the topic The Digital Twin in the Pharmaceutical Industry as a part of the webinar series Digitalization of processes and new digital business models, solutions for chemical, biotech and pharmaceutical companies. We are delighted to discuss this important topic for patient safety and track&trace […]

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Why Are there Still so Many False Alarms in Germany?

One year after the launch of securPharm, several thousand false alarms still occur daily in Germany. What is the reason for this? The number of false alarms in Germany has already decreased significantly within one year. After the launch of securPharm, the false alarm rate was at 4.9 percent. In the meantime, it has dropped […]

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