First, it was COVID-19 that sent the support staff on short-time work or unexpected vacations. Now it’s the summer holidays that can drastically reduce the number of employees. Especially in companies, which work project-related, this can become a problem for customers. That´s why we work as a team. The production of five new batches of […]
Read More… from Customer Success at tracekey Means Teamwork!
The Customer Success Team is one of the most important teams in our company, because as a provider of a SaaS solution cooperation with our customers is essential. Our Customer Success Team meets the daily challenges that arise with a great deal of commitment, heart, and competence. At tracekey, our Customer Success Team (CS Team) […]
Read More… from How customer success is made a reality at tracekey
The Corona crisis currently means working from home for many of us. This does not necessarily make working as a team any easier. You are stuck in online meetings with your own team, you have to share your WiFi with your 15-year-old, and the cat is always sitting on the keyboard. Working with external service […]
Read More… from Crisis: Why you are simply better off with a CS Team
On 11 September 2019, our first Customer Networking Event took place in Cologne. We are happy about this successful day with our customers, about many insights, constructive exchange, and a good atmosphere. Discussions, a lot of biscuits, insider knowledge, coffee, wraps, and a casual exchange – all this was our first customer day. Our goals […]
Read More… from Successful 1st tracekey Customer Networking Event