In 2020, the Uzbek government published Decree 737, mandating serialization for tobacco, alcohol, soft drinks, and pharmaceutical products. For medicines, the Central Asian country […] […]
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The Supply Chain Due Diligence Act (LkSG), commonly referred to as the Supply Chain Act, was passed in 2021 and came into force in Germany in 2023. Since 2024, companies with more than 1,000 employees […] […]
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Despite the ongoing war, there are efforts to advance pharma serialization in Ukraine and thereby improve patient safety. The serialization guidelines were adopted by the Cabinet of Ministers on September 26, 2024 […] […]
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Our non-customers also benefit from our expertise. We don’t keep our knowledge to ourselves. Instead, we regularly provide updates on regulations and share our accumulated knowledge on pharma serialization in our pharma articles. Our regulatory updates are of particular interest. That´s no surprise, since that’s exactly where our customers need to stay up to date. […]
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Barcodes and serialization are ubiquitous in our daily lives, yet many of us rarely think about their origins and significance. From grocery stores to pharmacies, these technologies play a crucial role in ensuring efficiency, accuracy, and safety. But what is the history of the barcode? Just over fifty years ago, the shopping process was quite […]
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One of the core competencies of a SaaS solution provider is, of course, customer support. Typically, standard support includes providing technical assistance, help with onboarding, as well as configuring and using the software solution. If the customer encounters issues, support rushes in to offer solution-oriented assistance. For many providers, customer support ends at this point. […]
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Product counterfeiting is a well-known problem, whether it involves designer fashion, electronics, or even food. The circulation of these counterfeits initially means financial damage for the manufacturers. When it comes to medicines, there is an additional health risk for patients. According to a study published in 2020, it is estimated that between 72,000 to 169,000 […]
Success Story: Serialization Provider Switch | Mensana (MAH) faced the challenge of switching serialization providers to tracekey solutions. Thanks to our proven transition concept and experienced Customer Success Team, the transition was accomplished smoothly without production downtime. This article explains how it was done and what aspects helped. The switch of Mensana from another L4 […]
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In today’s globalized economy, access to reliable and up-to-date product information is becoming increasingly crucial. GS1 helps to make this product data reliable. It provides global standards and systems that ensure the accuracy, consistency and transparency of data. These systems include barcodes, the Global Data Synchronization Network (GDSN) and the Real Time Data Exchange with […]
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Our customers’ opinions matter. That’s why not only our Customer Success and Sales teams stay in close and regular contact with them, but we also conduct an in-depth annual survey: Is there anything we can improve? What topics will be important over the next 12 months? This helps us prioritize, for example, which areas of […]
Read More… from Customer Satisfaction 2024 – What Our Customers Say About Us