In our tenth anniversary year of 2023, we consistently received positive feedback from our customers, both long-standing and new. They rated us an average of 4.9 out of 5 for satisfaction and the likelihood of recommending our services. Our customer support also received high praise. “Your solution-oriented work is top.” “On a human level, it […]
Read More… from Customer Satisfaction Survey & Highlights for the Year 2023/24
Our two managing directors Stefan Hoffmann and Gerald Wenzel have signed the charter of the Bochum campaign “Besser miteinander!” (Better together!). In doing so, tracekey solutions is actively taking a stand against discrimination in the workplace. On 24.05.2024, tracekey signed the charter “Besser miteinander! Bochum employers against discrimination in the workplace”. The campaign was initiated […]
Read More… from We are part of the “Besser miteinander!” campaign against discrimination
Time usually doesn’t fly for our Scrum Master. In reality, the five key meetings we’ll explore typically take place over the span of an entire month. However, for the sake of this article, we’ve condensed them into a fictional workweek to provide a clearer picture of her day-to-day responsibilities and collaboration at tracekey. Let’s start […]
Diversity is one of the buzzwords that companies use to attract new talent. The idea behind this word – an open-minded company where every person can find their place. This sounds attractive to many people and management magazines also consider diverse teams to be more productive and successful. Of course, diverse teams are somewhat more […]
Digital teamwork has become a decisive factor for successful work organization, especially since the coronavirus pandemic made remote work the norm in most offices. If you are aware of the challenges and find suitable solutions, hybrid or even completely remote teams can be even more efficient than the team that traditionally spends five days in […]
Read More… from Digital Teamwork: How We Work With Our Customers and Internally
For more than a decade, tracekey, as a serialization provider, has been supporting pharmaceutical SMEs in implementing regulatory requirements worldwide. A lot has happened since the company was founded. New services have been developed, new experts have been hired, and structures have been adapted continuously. What has always prevailed: agile working. What is new in […]
tracekey is not a big company, but with its number of employees clearly belongs to the SMEs. Many staff absences at once can therefore have a much more noticeable impact than in larger companies. And yet our managing directors and everyone else managed to stay completely relaxed when “We’re having a baby” suddenly became a […]
Read More… from Baby Boom at tracekey: Seven Babies in 16 Months
Product verification and track-and-trace: The projects from which our two founders jumped into the cold water of start-up founding came from very similar directions. Only the two didn’t know each other. Nevertheless, they met in an Irish pub in Frankfurt a. M. to realize a common idea: tracekey. It is over ten years since Stefan […]
Read More… from What Does an Irish Pub Have to Do With Tracekey?
In addition to our user-friendly software solutions, our customers especially appreciate the good communication with tracekey. They have consistently praised us for our services in satisfaction surveys and personal conversations. Being easily reachable, implementing our customers’ wishes quickly, and providing uncomplicated assistance – we try to implement these three core competencies whenever possible. But how […]
Read More… from Good communication: What is important to us as a service provider?
Employee Satisfaction 2023: We no longer want to just believe. We want to know. We want to know exactly. That’s why we asked our employees again how satisfied they are with tracekey. This year, they were asked to comment on more than 40 different topics, express their wishes and evaluate current changes. Of course, all […]