First, it was COVID-19 that sent the support staff on short-time work or unexpected vacations. Now it’s the summer holidays that can drastically reduce the number of employees. Especially in companies, which work project-related, this can become a problem for customers. That´s why we work as a team. The production of five new batches of […]
Read More… from Customer Success at tracekey Means Teamwork!
The Customer Success Team is one of the most important teams in our company, because as a provider of a SaaS solution cooperation with our customers is essential. Our Customer Success Team meets the daily challenges that arise with a great deal of commitment, heart, and competence. At tracekey, our Customer Success Team (CS Team) […]
Read More… from How customer success is made a reality at tracekey
Lately, we have been incorporated into the two-year Microsoft Startup Program. We are very happy about the opportunity to benefit from the many advantages of the program. Microsoft for Startups is a comprehensive program that delivers the technology, go-to-market, and community benefits needed to catalyze startup success. The program helps B2B startups from more than […]
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The Corona crisis currently means working from home for many of us. This does not necessarily make working as a team any easier. You are stuck in online meetings with your own team, you have to share your WiFi with your 15-year-old, and the cat is always sitting on the keyboard. Working with external service […]
Read More… from Crisis: Why you are simply better off with a CS Team
Where, how and in which industry is the Digital Twin currently used? What ideas and possibilities are there to use it as a motor for a faster, safer and more sustainable industry? During the Digitale Woche Dortmund Daniel Althoff, Product Manager at tracekey, spoke about our experiences with the Digital Twin in the pharmaceutical world. […]
Read More… from tracekey at the Zukunftskongress Digitaler Zwilling
On 11 September 2019, our first Customer Networking Event took place in Cologne. We are happy about this successful day with our customers, about many insights, constructive exchange, and a good atmosphere. Discussions, a lot of biscuits, insider knowledge, coffee, wraps, and a casual exchange – all this was our first customer day. Our goals […]
Read More… from Successful 1st tracekey Customer Networking Event
In a highly regulated environment, appropriate IT solutions are needed. A new generation of IT companies has therefore established itself, particularly in the finance sector. The so-called RegTechs offer efficient IT solutions for the financial markets that are adapted to strict regulations. However, regulatory pressure is also increasing in many other industries. Is it possible […]
Based on the principle that good cooperation is always based on a constructive discussion culture, we asked our customers how satisfied they are with tracekey. Some of the questions were particularly important to us: How satisfied are they with our system in live operation and how will the EU-FMD be evaluated after the national systems […]
An editorial by Gerald Wenzel, CEO From now on, the tracekey “perspective” series contains texts by our employees on important topics in the industry. Gerald Wenzel gives his opinion on SaaS. SaaS solution: Our business model is based on the Software as a Service (SaaS) principle. However, decentralized, digitalized work does not only suit our actual […]
Read More… from SaaS solution: Good for us and our customers
An editorial by Daniel Althoff, Product Manager From now on, the tracekey “perspective” series contains texts by our employees on important topics in the industry. Daniel Althoff gives his opinion on the much-discussed Blockchain. >>When I first had to deal with the term “blockchain” professionally, I sat in a meeting with consultants and anti-counterfeiting experts. […]