Our customers and the quality of our software solutions are of the utmost importance to us. This is why a customer satisfaction survey was conducted again this year. This way we find out how we can improve ourselves and our software and which topics are particularly important to our customers in 2022. In addition, we […]
Read More… from Another year of satisfied tracekey customers
Through daily contact with our customers, we know in most cases which topics are currently important, whether certain features have priority or how satisfied our customers are with us overall. Nevertheless, it is important to ask further questions regularly. We did so in the 2020 retrospective, and give a brief overview here for our customer […]
When the first lockdown started in Germany in March, we did not yet know how the global pandemic would affect the pharmaceutical industry and thus us. We are happy to say that 2020 was a good year for us from a professional perspective. Particularly, we have to thank our employees for this, who gave their […]
What the Big Ones Can Learn from Us Our corporate strategy is based on three pillars. The consistent operation of our solutions in the cloud, a modern and flexible software architecture, and agile organizational and development processes. As a full-service solution, we offer our customers from the SME segment what they need. A sustainable, future-proof, […]
How Scrum and Co. help us to use our resources effectively Global compliance is essential for the pharmaceutical industry. Therefore, companies need serialization providers, whose offer covers all requirements on a global level, to implement the numerous regulations. As an agile company, tracekey can ensure this offer with significantly fewer resources as many larger software […]
Cloud technology is used mostly for digital services and software. Especially where the IT infrastructure must always be available, accessible, and in all places. In the meantime, using a cloud has become part of everyday life for many people, whether privately or as part of their work. SaaS applications are particularly relevant in the B2B […]
Digitalization is – particularly now – an important element in ensuring that international working life can continue “normally” despite the global pandemic. For this reason, virtual trade fairs and events will be organized more frequently this year. The big advantage: it doesn’t matter where in the world a trade show takes place, the virtual route […]
This year’s China Innovation and Entrepreneur Fair (CIEF) is not only taking place as a face-to-face event in Guangzhou, but […]
First, it was COVID-19 that sent the support staff on short-time work or unexpected vacations. Now it’s the summer holidays that can drastically reduce the number of employees. Especially in companies, which work project-related, this can become a problem for customers. That´s why we work as a team. The production of five new batches of […]
Read More… from Customer Success at tracekey Means Teamwork!
The Customer Success Team is one of the most important teams in our company, because as a provider of a SaaS solution cooperation with our customers is essential. Our Customer Success Team meets the daily challenges that arise with a great deal of commitment, heart, and competence. At tracekey, our Customer Success Team (CS Team) […]
Read More… from How customer success is made a reality at tracekey